JOB TITLE Workshop Team Leader
COMPANY Emirates Motor Company
LOCATION Abu Dhabi
DESCRIPTION

The job holder is responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures i.e. Professional Retail in Middle East (PRIME) The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required.

The job holder acts a liaison between the customer and the concerned departments.
RESPONSIBILITIES

Customer Service and Operations

Accompanies walk-in customers and those booked as per the service schedule to carry out a visual inspection of the vehicle. This primarily involves making a mental note of customer complaints and managing their expectations

Places the vehicle on the lifter to check the vehicle when it is half way up and fully raised, for any hidden issues such as scratches/damages, worn out tyres, oil leakages, bushing cracks

Completes the Pre-order form to accurately record vehicle and customer information, complaints and uncovered issues. This includes checking the vehicle’s warranty

Determines nature of repair or service required and estimates the job order in terms of pricing to provide clarity to customer on the job prior to obtaining approval and authorization. This includes advising any increase in costs (for parts or repair) in case additional jobs are required to be done, accordingly prepare a price estimate and obtain customer’s authorisation. In case, the customer does not approve the additional repair, prepares a standard customer report in conjunction with the workshop team to submit to the customer for his record
SKILLS

Sound technical knowledge in vehicle diagnosis and repair

Knowledge of technical software

Valid UAE drivers’ licence

Ability to think analytically

Planning and organising

Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)

Proficient in MSWord and Excel
QUALIFICATIONS & EXPERIENCE

Qualification

High School Certificate/ Diploma (12 years of schooling education)

Automotive Technology Diploma as applicable to the BU

Experience

Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface
SALARY
  Apply

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